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Subscribing to Communications Profiles​

Subscribing to customer communication profiles is a quick way to set up email communications from ActiveEye containing information about specific monitored services. When you subscribe to the ASTRO, VESTA, FLEX CAD, or PremierOne CAD subscription profiles for a given customer, you will receive emails when reports and policies within the subscription profile are generated or trigger alerts.

  1. On any page in ActiveEye, in the upper-right corner of the screen, click your email address, and then, in the menu that appears, click Account Profile.
    The Account Profile page appears.
  2. Click the Subscriptions tab.
    The Subscriptions section appears.
    The Subscription section

    3. Customers to which you have access appear as rows in the table. Your Home Customer is indicated by the Home customer icon icon. Partner Customers are indicated by a Partner customer icon icon. Customers for which you are a Delegated User are indicated by a Delegated customer icon icon.
  3. To subscribe to or unsubscribe from a customer communications profile (ASTRO, VESTA, FLEX CAD, or PremierOne CAD), in the row for that customer, select or clear the checkbox for the communications profile to which you want to subscribe or unsubscribe. Repeat this step as needed.
  4. To save your changes, in the lower-right corner of the Subscriptions section, click Save Profiles.
    You will now receive emails containing information derived from reports and policies that are relevant to the subscriptions you selected. If you want to stop receiving emails related to a report or policy, you can unsubscribe from the specific report or policy. For instructions on how to unsubscribe from a specific report or policy, see the Report templates section of the Reports topic and the Policies topic.